Individuals: What To Do When Things Go Wrong

Act now. Time is of the essence.

  • Change a password if it has been compromised. Take the opportunity to add 2FA.

  • If your computer is slow or behaving strangely, run your antivirus program.

  • If you have an information security incident on your computer (ransomware or a clear sign of an intrusion), seek professional assistance.

  • If you don’t have anyone to call, email us at [email protected]

  • If you’re a victim of online bank fraud, immediately call your bank or investment advisor. Follow up by reporting it to law enforcement.

  • If you’re an identity theft victim, contact the four main credit bureaus, notify the FTC, and seek assistance from the list.

  • For other problems, check out Victims Resource Catalog from the Cybercrime Support Network.

Report

  • Police or District Attorney

  • Adult Protective Services

  • FBI: ic3.gov

  • Federal Trade Commission: [email protected]

  • Identity Theft: identitytheft.gov

Assistance

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